Pre Paid Card Charges

A full list of our fees and charges is shown in the table below.

Card purchase £3.50
Card renewal Free
Damaged card replacement Free*
Lost/stolen card replacement Free*
PIN retrieval (text message or phone) Free
Monthly fee Free
Annual fee Free
Inactive fee None
Card load 50p
Point of sale (UK) Free
Point of sale (Overseas) 50p + 1%
ATM withdrawal (UK) 75p
ATM withdrawal (Overseas) £1.50 + 1%
Balance enquiry (excluding SMS/call costs) Free
Contact centre cost per min Local rate
Lost & stolen line cost per min Local rate
Text messages 50p**
Paper statement retrieval Free

*We reserve the right to charge a £3.50 fee if a card is repeatedly lost or damaged.

** PIN advice, security details and activation texts are free