Easter Top Up’s FAQ’s

Easter Top Up’s are now open!!!

We know members worry and have questions about their applications. Contacting us slows down the process so please read through our Frequently Asked Questions.

You may find the answer you are looking for below.



Can I apply for an Easter top-up?

If you have a homemaker loan and have paid off a minimum of £100 since your last application, you can apply for a top-up.

How much can I apply for?

You can apply for £25 for every £1 of child benefit received each week. Max £2500 This is the maximum, you can apply for less if you wanted.

1 child £575

2 children £975

3 children £1375

4 children £1775

5 children £2175

6 children or more £2500

Where can I apply?

You need to download the Knowsley Mutual app, once signed in, click on apply for a homemaker loan.

When will I receive the money?

We will be processing applications as soon as possible, payments will start from Monday 18th. We are unable to give members a specific time frame for each individual application, due to the high number of applications we receive.

Do I need to send bank statements?

We will send an email asking for further application to support your loan application. Please do not send any documentation before this has been requested from you.

Can you check the status of my application?

If you applied on the app, you can see the status of your application. If you can see something sat in requests then this would been that we have the application. Anything else you would see a specific status for example information requested or information received.

It says I have already applied within 90 days.

Don’t worry, we’ll still receive your loan application. If you got this message it means we have received it, just await further instructions

It’s been longer than 5 working days

Due to the large volumes, loan applications may take longer than 5 working days. The team will work through the applications as quickly as we possibly can.

Someone applied after me and already has theirs

We receive a lot of applications on day one, we can receive 100 in a five-minute period, we will be working through all applications as fast as possible.

Why have I been offered less?

We check each application thoroughly and if we believe the application is not affordable at the amount applied for, we may offer less with lower repayments

Why can I not get through on the phone or answer my email?

We are a small team, answering calls and emails will slow down during our very busy top-up periods. The priority at these times is the processing of loans, the more time the team spend away from the applications then less loan applications will be processed.

We have this FAQ page to hopefully eliminate any questions you have.