CHRISTMAS TOP UPS FAQ’S

 

 

 

❓ How do I apply?

A: Apply through the KMCU App (available on iOS and Android).

 

❓ How can I check the status of my application?

A: You can track your application in the KMCU App.

• Select the Requests icon to view progress.
• Please allow up to 24 hours for status updates to appear.
• During busy periods, we cannot provide updates by phone or email.

❓ When will I receive my funds?

A: Once you have signed your loan agreement:

• Signed before 3:30pm – funds will be paid the same day (by approximately 5:30pm).
• Signed after 3:30pm – funds will be paid on the next working day.

 

❓ Can my offer be lower than the amount I applied for?

A: Yes. All applications are subject to affordability assessments. If our checks indicate a lower amount is appropriate, you may be offered less than the maximum available.

❓ Can I contact KMCU for an update?

A: We kindly ask members not to call or email for application updates during the Christmas Top Up period.

Repeated enquiries can slow down processing times for everyone. The quickest way to check progress is through the KMCU App.

 

 

💜 Thank You

We’ve put together these FAQs to help answer common questions and keep applications moving as quickly as possible. Thank you for your patience and understanding while our team processes applications.